Evaluate challenges affecting efficient facilities management services at Sam Mbakwe International Cargo Airport Ngor Okpala , Imo State and Chinua Achebe International Cargo Airport, Umueri, Anambra State (Published)
This study evaluates the challenges affecting efficient Facilities Management (FM) services at Sam Mbakwe International Cargo Airport and Chinua Achebe International Cargo Airport. Airports are critical infrastructures that require effective facilities management to ensure operational efficiency, passenger comfort, safety, sustainability, and compliance with international aviation standards. However, many Nigerian airports face persistent operational and infrastructural challenges that hinder effective service delivery. The study examines the major constraints affecting FM practices in the selected airports, including inadequate maintenance culture, insufficient funding, obsolete equipment, poor safety systems, weak technological integration, manpower shortages, insecurity, and poor infrastructure development. Evidence from the airports indicates concerns relating to maintenance deficiencies, firefighting inadequacies, weak operational coordination, security breaches, and limited cargo-support facilities. The study adopts a comparative research approach using both primary and secondary data sources. Data are obtained through questionnaires, interviews, direct observations, and review of aviation reports and policy documents. Findings reveal that while both airports possess strategic economic importance and modern aviation potential, effective FM service delivery is constrained by inadequate operational funding, insufficient maintenance planning, limited staff training, poor safety compliance, and inconsistent government intervention. The study further reveals that these deficiencies negatively affect passenger satisfaction, cargo operations, safety performance, and overall airport efficiency. The research concludes that improving facilities management practices through sustainable maintenance strategies, technological modernization, staff capacity development, enhanced security systems, and increased investment in infrastructure will significantly improve operational efficiency at the airports. The study recommends stronger regulatory compliance, adoption of computerized maintenance management systems, improved emergency preparedness, and public-private partnerships to strengthen airport facilities management in Nigeria.
Keywords: Maintenance Management, Operational Efficiency, airport infrastructure, airport safety, aviation facilities, cargo airports, facilities management
AN EVALUATION OF THE OPERATIONAL EFFICIENCY OF A PUBLIC AGENCY: A CASE STUDY OF ENUGU STATE WASTE MANAGEMENT AUTHORITY (ESWAMA) IN ENUGU CITY, NIGERIA (Published)
Enugu State Waste Management Authority (ESWAMA) is a public agency established in 2004 with the mandate for waste management in the urban areas in Enugu State including Enugu City. After 9 years of existence, it becomes necessary to evaluate its operational efficiency for the purpose of identifying its worth, strength and challenges. For this evaluation, 79 households served as respondents and were purposively selected from the three Local government areas that make up Enugu City. The questionnaire instrument used for data collection contained the 18 statutory functions of ESWAMA and respondents were requested to rate each function as follows; very good (VG), Good (G), Fair (F), Poor (P) and Unknown (U) depending on their perception. Relative Satisfaction Indices (RSIs) were computed for the 79 respondents across the 18 functions in keeping with Likert weighting scale. The results were combined with the outcome of the structured interviews and reasons adduced by the respondents. In accordance with Likert scale, 3 classes of efficiency were established for all the 18 functions. Result showed that ESWAMA scored pass mark in only 22.2% of its functions, and fair mark in another 22.2% and poor grade in 55. 6% of its functions. ESWAMA operational efficiency is therefore found to be very poor, partial and narrow in scope in relation to its entire statutory functions. Responsive leadership with good training, skill and knowledge in environmental sciences and management is recommended to improve its operational level of efficiency.
Keywords: ESWAMA, Evaluation, Operational Efficiency, Statutory Function., Waste Management