The research indicated that small businesses that make changes to their processes on their own are more likely to be creative, competitive, and have satisfied workers. The benefits of doing so may be felt immediately and over time, resulting in enhanced performance. It demonstrates that SMEs in Nigeria may benefit greatly from investing in process transformation in order to improve their operations and that doing so can lead to expansion and growth. A study of Nigerian SMEs found that the following variables all had a positive link with one another: culture change, innovation, competitiveness, employee satisfaction, and staff turnover.
Keywords: Competitiveness, Innovativeness, culture change, employees’ satisfaction, turnover
