Knowledge of Available Health Care and Health Care Satisfaction among Inpatients in a Tertiary Hospital in Benin City Edo State (Published)
User’s health care satisfaction is an important determinant of repeat patronage of health care services and the sustenance of any health care facility. Since little is known about user’s knowledge of available health care services and health care satisfaction in tertiary hospital, this study represents an attempt to fill this lacuna in literature. This study investigated knowledge, perception of available health care services and user’s health care satisfaction in the University of Benin Teaching Hospital Benin City, Nigeria. Sick role model guided the study. The research design was descriptive cross-sectional survey conducted between January and April 2014 on a sample of 420 inpatients using Multi-stage sampling technique in the five units of the facility. A semi structured questionnaire was designed to elicit information on respondents’ socio-demographic characteristics, level of knowledge of the available health care services using a 19 point knowledge scale and user’s health care satisfaction using 20 variables measured on a five point Likert scale. Both quantitative and qualitative data were collected from the inpatients. Whereas the quantitative data were analyzed with descriptive statistics, Chi-square and logistics regression at P< 0.05, thematic analysis was applied to the qualitative data. The study found that there were variations in the levels of knowledge of available health care services. In general, the findings revealed that 90% of the respondents possessed high level of knowledge of the available health care services. Ninety-Five percent indicated a moderate level of health care satisfaction from the health care services received. Chi-square test (X2=22.400) revealed that a significant relationship existed between marital status and inpatient satisfaction with health care service. This study demonstrates the need for the provision of adequate health education on different aspects of available health care services from all providers of health care in the facility bearing in mind users’ prior knowledge so as to be able to address the desired health care satisfaction from the health care services during the period of accessing and utilization of such services in the hospital.
Keywords: Health Care, Knowledge, Satisfaction, Teaching Hospital
The Use of Rapid Response System in Teaching Hospitals: An Empirical Assessment (Published)
In recent times, diverse challenges have been faced in the health sector, part of this include the response of health personnel or officials to an emergency situation. This has been a major bridge between the health care personnel and the victimized individual which has therefore aimed at GPS positioning, and to ensure efficiency of services. A cross – sectional study design was used to examine the knowledge, attitude and perception of medical personnel on the use of Rapid response system in Babcock University Teaching Hospital. This research work was carried out among 174 nurses and 122 medical doctors. The study is descriptive in nature and involved 150 participants. Data were collected with the use of pre-tested questionnaire and analysed using simple percentage. The result revealed that the medical personnel possess high knowledge, positive attitude and good perception of the use of Rapid response system in Babcock University Teaching Hospital. It was concluded that that Babcock University Teaching Hospital is ready to use the Rapid response system and they are willing to learn more about Rapid response system and put it into practice.
Keywords: Babcock University, Rapid Response System, Teaching Hospital
KNOWLEDGE AND ATTITUDE OF PREGNANT WOMEN TOWARDS FOCUSED ANTE NATAL CARE SERVICES IN UNIVERSITY OF CALABAR TEACHING HOSPITAL, CALABAR, CROSS RIVER STATE, NIGERIA (Published)
The study investigated pregnant women’s knowledge and attitude towards focused antenatal care in University of Calabar Teaching Hospital, Calabar. Three research questions and two hypotheses were formulated to guide the study. The literature was conceptually, empirically and theoretically reviewed based on the main variables under study. The study adopted a descriptive design and the sample size was 174 pregnant women attending antenatal care clinic in UCTH from January – May, 2014. The instrument for data collection was a three section questionnaire. The instrument had a correlation coefficient of 0.79. Questionnaire was administered through face to face interaction and on the spot collection of completed questionnaire. The data collected from questionnaires were analyzed using frequencies and percentages, while chi-square test analysis was used to test the hypotheses. Findings of the study revealed that majority of the respondents had good knowledge and favourable attitude towards focused antenatal care. In testing the hypothesis using chi-square analysis, hypothesis one showed a statistical association between knowledge and attitude towards focused antenatal care, when the chi-square calculated of 20.6 was greater than the critical chi-square of 5.991 at 0.05 level of significance with 2 degrees of freedom. Although knowledge towards focused antenatal care high and attitude was favourable, some weakness still exist which posed as hindrance to utilization. Based on the above, intensive awareness creation on focused antenatal care for pregnant women recommended. Retraining of health workers and monitoring and supervision of health workers to improve on the hindrance identified as barriers to utilization was also recommended.
Keywords: Ante Natal Care Services, Calabar, Cross River State, Knowledge And Attitude, Nigeria, Pregnant Women, Teaching Hospital, University Of Calabar