Challenges and Advancements in the Field of Inventory Management (Published)
There are many challenges in the inventory management systems taken up and being solved in the industry and thus there are some problems that still exist and cannot be solved and implemented by all the sectors. The aim of this research is to form a set of implementation techniques that can be implemented in different scenarios. This paper provides the advancements and best challenges of the major inventory management techniques based on a recent review of the literature in the field and interviews with management teachers and practitioners. The beauty and basic aspects of the identified innovative techniques for robust inventory management are explained. The developing business environment where cost management has become a major policy to keep ahead of acute competition is highlighted. This paper concludes that the acquisition of an appropriate combination of modern inventory management approaches can help practitioners to improve corporate service delivery in terms ensuring constant motion of materials also minimizing the attendant carrying costs.
Citation: Sawlikar A. and Sawlikar A. (2022) Challenges and Advancements in the Field of Inventory Management, International Journal of Management Technology, Vol.9, No 2, pp.47-59
Keywords: Customer Satisfaction, Supply chain management, cost effectiveness., software applications, warehouses and stores
Understanding Customers’ Satisfaction in Construction Industry in Nigeria (Published)
As the Nigerian construction customers become more sophisticated, it is now very important that firms within the construction industry determine the factors that are important and relevant to the customers’ firm choice decisions. Customer satisfaction can be seen either as a goal or as a measurement tool in the development of construction industry. By using information from journals, books and online sources this study evaluates understanding customers’ satisfaction in the construction industry in Nigeria. The results showed that the quality of the product is not usually dependent on the price of the product or services. Quality is seen as precedent of customer satisfaction. Quality of construction projects can be regarded as the fulfillment of expectations (i.e. the satisfaction) of those participants involved. It also showed that high customer satisfaction leads to relationship strength and a deep state of collaboration has also been found profitable. Companies use different form of customer satisfaction methods in developing and monitoring product or service offering in order to manage and improve customer relationship.
Keywords: Construction industry, Customer Satisfaction, Customer service quality., performance measures
Power Sector Reform Deliverables: How Well and How Good to Customers (Published)
This paper seeks to establish the effect of Power Sector Reform through rebranding policy on the quality of service delivery in Power Holding Company of Nigeria (PHCN) with a focus on Makurdi Business Unit, a service window of Jos Electricity Distribution Company. It particularly examines the level of staff commitment and attitudinal change with a view to ascertaining its effects on the quality of service delivery to the customers of Makurdi Business Unit. Participants numbering 105 respondents were drawn from the staff of PHCN and their customers (both corporate and residential) within Makurdi metropolis. A 10 item close-ended, 5- point Likert-scale questionnaire was used in collecting the primary data for the study. The instrument returned a Cronbach Alpha of 0.982 reliability test. Descriptive mean with a specified benchmark was use in testing the hypotheses. The result of data analysis revealed that the power sector reform has not significantly impacted on the quality of service delivery by PHCN in Makurdi business unit (MM, 10.3619<BM, 15). It was further observed that the power sector reform has to significantly changed the attitude of the employees of PHCN in Makurdi business unit (MM, 11.6762<BM, 15). Re-invigoration/Sustenance of the campaign through seminars, conferences and radio/television jingles was recommended as a way of ensuring improvement in the quality of service delivery to energy end users
Keywords: Customer Satisfaction, Policy, Rebranding, Reforming