The Effect of Records Creation on Service Delivery Among Private Higher Institutions of Learning (Published)
The paper examines the effect of records creation on service delivery among private higher institutions of learning. Although a number of studies have been carried out, most of them specifically focused on records management systems and the associated challenges and little attention is given to records management practices and its effect on service delivery with special reference to private higher institutions of learning. A cross sectional study design was adopted where both qualitative and quantitative approaches of data collection and analysis were used. A sample size of 83 respondents was used. Data was collected using both questionnaire survey and interview methods. Findings of the study revealed that records creation has a positive and significant influence on service delivery (p<0.01). The study concludes that service delivery does not rely solely on records creation implying that there are other factors that influence service delivery.
Keywords: Management practices, Private, Records creation, Service delivery
Knowledge Sharing and Utilisation as Means of Service Delivery among Library Personnel in Selected Universities in Southwest, Nigeria (Published)
This study examines knowledge sharing and utilization as means of service delivery among Library personnel in selected universities in Southwest, Nigeria. The population of the study was made up of Academic Librarians, Library Officers and Library Assistants. The study covered 12Nigerian University Libraries. Questionnaire was used for data collection. The instruments were grouped into four sections. Findings of the study revealed that both the tacit and explicit knowledge were being shared among the library personnel in which tacit knowledge was the most shared knowledge, library personnel shared knowledge with their colleagues most in the same department, seminars, workshops, mobile phones, conferences and staff meeting were the major modes of knowledge sharing and finally, the study revealed that acquisition, cataloguing and classification, selective dissemination of information and inter library loan were the major types of services rendered among library personnel in the selected universities in Southwest, Nigeria. Some of the recommendations were that Library management should encourage and promote knowledge sharing and knowledge utilization among library personnel and Library management should clearly state knowledge management strategy and create knowledge sharing initiatives in the library’s goals.
Keywords: Knowledge Sharing, Libraries, Nigerian university, Service delivery, Utilisation.
Enhancing Library Services Delivery in the 21st Century in Africa: The Role of Cloud Technologies (Published)
The impact of technological advancements has been greatly felt in virtually every sphere of human society. Libraries are no exception to this trend and the need for libraries to embrace this change is pertinent to their survival. The new patronage of libraries and information centres are now more techno-savvy than the previous generation of library users. The preference for internet and web-based services has become more evident. Libraries and information centres now compete with rival agencies who provide similar and alternative services which have made users rely more on the alternatives provided by these agencies. With the changing information seeking behaviour of library patrons, libraries must consider alternative options to service delivery. The paper explores cloud services, the types and models, and the roles that cloud computing and technologies can play in enhancing library services in the 21st century. Cloud computing was x-rayed, the roles were discussed at item level, benefits of cloud to libraries, and the implication to libraries and library and information professionals for service delivery.
Keywords: 21st Century., Cloud Technologies, LIS Professionals, Library Services, Service delivery