Reference Service Delivery and Users’ Satisfaction in Federal University Libraries in South-South, Nigeria (Published)
This study examined reference service delivery and users’ satisfaction in federal university libraries in South-South Nigeria. One objective, one research question and one hypothesis guided the study. Data for the study were obtained through questionnaire captioned ISDUSQ administered on 1,760 respondents which represented 10% of the entire population. The questionnaire was content and face validated. Pearson Product Moment Coefficient was adopted as the analytical tool for the study. The null hypothesis was rejected and the alternate accepted. The findings revealed that there exist a significant relationship between reference services delivery and users’ satisfaction in Federal University Libraries in South-South Nigeria. The findings further revealed that users were satisfied with the reference services. From the findings of the study it was concluded that satisfaction with reference service depends on its delivery and adequate delivery of information service enhances satisfaction. Based on the findings of the study, it is recommended among others that more effort and finances should be made by the parent institutions of these academic libraries in maintaining or superseding the current delivery of reference service in their libraries as this is what users’ desire in their libraries.
Keywords: Reference, Satisfaction, Users, services delivery