THE ROLE OF THE FINANCIAL AND MORAL INCENTIVES ON EMPLOYEES’ PERFORMANCE IN ACADEMIC LIBRARIES: CASE STUDY OF JORDAN (Published)
The study aimed to investigate the role of the financial and moral incentives on employees’ performance in the academic libraries in Jordan. This study aimed at identifying the role of the academic libraries in meeting the librarians’ societal needs, knowing the implemented incentives approaches and the level of performance in the academic libraries. Methodology approach used data about the role of the financial and moral incentives on employees’ performance in academic libraries were obtained through a survey questionnaire distributed to employers in the academic libraries in Jordan. The study used 5 public universities (n=5, 20.83%) and 5 private universities (n=5, 20.83%) out of 24 universities in Jordan, were selected for the purpose of this study. Social implications regarding this study, the results indicated that there was a relationship between financial, moral incentives and employees’ performance as well as between financial, moral incentives and internal library process and users’ satisfaction, caution must be exercised in generalizing the results from this study to other situations in the service academic library environment. The findings indicated that there was an adequate level of incentives provided to librarians. The financial incentives ranked in the 1st place while moral incentives ranked in the 2nd place. Regarding the value, this study has verified further research opportunities that could enrich the understanding of incentives and employees’ performance in the Jordanian academic libraries.
Keywords: Academic Libraries, Employees’ Performance, Financial, Incentives, Jordan, Moral