IMPACT OF RECORDS KEEPING ON OFFICE MANAGERS’ EFFICIENCY IN NIGERIAN UNIVERSITIES (Published)
The study examined the impact of records keeping on office managers in tertiary institutions in Nigeria. Two research questions and two hypotheses guided the study. A descriptive survey research design was used for the study.The study was carried out in Ebonyi and Enugu States of Nigeria. The entire population comprising of 100 office managers was studied. A four point response item questionnaire was used as the instrument for data collection. Two experts in the department of business education and one expert in educational measurement and evaluation were given the drafted copies of the questionnaire for face and content validity. Cronbach Alpha was used to ascertain the reliability of the instrument. The data collected were analyzed using mean, standard deviation and t-test statistics. The findings of the study showed that records’ keeping is very important for effective planning of the office. Despite the importance of records keeping on office management, it has been constrained by lack of funds, insufficient skills, poor storage, and lack of infrastructure etc. Furthermore, the null hypotheses were accepted. Based on these findings, the researcher recommended that government and school authorities should provide adequate funds and sufficient skills for the effective management of office records, there should be adequate training and retraining of office managers, also there should be adequate infrastructure in the school.
Keywords: Efficiency, Office, Records, Universities