Examination of Facility Management Practice in Obudu Mountain Resort, Cross River State (Published)
Facility management is the practice that encompasses multiple disciplines to ensure functionality comfort, safety and efficiency of the built environment by integrating people, places, process and technology with the purpose of improving the quality of life of the people and the productivity of the core business. The study examined facility management practice in Obudu Mountain Resort in Cross River State with aim of determining the management efficiency of the Resort. The study adopted the survey research design and data collection was through structured questionnaire administered on the staff of the Resort, Cross River State Tourism Bureau and visitors to the resort. A total of 202 copies of questionnaire out of 300 copies administered were retrieved and valid for data analysis. The data were analyzed using a descriptive statistics, Analysis of variance (ANOVA), multiple linear regression and t-test statistics in testing the three hypotheses formulated for the study. The first finding shows that the p-value (.708) associated with the computed F-value (.347) are greater than .05. This shows that there is no relationship between methods of facility management efficiency meaning that the methods facility management adopted does not determine the facility management efficiency of the resort. The second finding indicates that facility management efficiency is not significantly and collectively influenced by factors such as government continuity, funding, location, poor management of the facility, lack of skilled professionals, environmental effects, inflation and government policy. The third finding indicates that there is no significant difference in the resort now compared to when it was newly built. The study recommends that government should not be involved in the running of the resort to increase productivity, revenue generation, to privatize the resort for better management, out-sourced the management of the resort for effective facility management of the resort.
Keywords: Facility, In-house, Management, Obudu, Out-source, Resort