The growing concern about non-provision of public infrastructural facilities in accordance to residents’ preference in most developing countries and the recognition that people choose to live in an area with their preferred infrastructure provision necessitates this study. The study assessed residents’ preference and satisfaction with infrastructural facilities in Keffi Metropolis. A total of 370 questionnaires were administered to household heads randomly selected from six (6) electoral words (Jiwgada, Anguwan Rimi, Iya I, Iya II, Liman Abaji and Sabon Gari) in Keffi Metropolis, and 320 were returned and valid for analysis. The respondents were selected based on stratified random sampling techniques. The data collected were analyzed using bar chart, Frequency distribution and mean ranking of the variables. The results showed that residents in Keffi metropolis preferred the provisions of security, water, education, health, electricity and road facilities. The results also showed that they were not satisfied with the provision of drainage, recreational, solid waste disposal and fire service facilities, while their satisfaction with communication, road, water supply, education, security, health, electricity and landscaping facilities were moderate. The study recommends the consideration of residents’ preference and need in provision of public infrastructural facilities, and emphasizes the importance of adequate facilities provision for economic and social functions of the residents.
Keywords: Residents’ Satisfaction, facilities provision, infrastructural facilities, residents’ preference
