International Journal of Business and Management Review (IJBMR)

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Impact of Total Quality Management Practices and Work Life Balance on Employee Satisfaction: A Case Study of a Private Hospital in Jordan


The main aim of the study was to investigate the impact of TQM and work-life balance on employee satisfaction in a private hospital in Jordan. The questionnaire survey method is used to collect the primary data for this study. The study employed a battery of statistical analyses undertaken with the use of the SPSS software, including correlation analyses, as well as simple and multiple regression analyses, for the purpose of testing the study hypotheses. Knowledge dimensions have been proven to influence the dependent variable (employees’ satisfaction) positively. There is a significant impact of strategy on employee satisfaction. In addition, no significant impact of the workforce on employee satisfaction. WLB has a noteworthy impact on employees’ satisfaction in the Specialty Hospital. The study recommendation in hospitals, all staff members must comprehend management strategies and responsibilities.

Keywords: Leadership, Strategy, TQM, WLB, employees’ satisfaction, patient focus

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