Stakeholders

A Stakeholders Perspective on the effect of e-Banking on Customer Satisfaction in Commercial Banks using Funnel Ranting Method (Published)

This study examines and explores the effect of e-banking on customer satisfaction in commercial banks. A sample of 500 respondents were selected from a population of 2500 to elicit their views and opinions on the factors responsible for e-banking and customers satisfaction. Such uses both qualitative and descriptive statistics to examine variables like; accessibility, reliability, safety, affordability and consistency using the Funnel Method and Likert Scale to conclude that electronic banking services are more effective in terms of speed and accuracy compared to the traditional counter service banking. However, the study findings showed that electronic banking services cannot always be dependable and reliable because of frequent break downs of the systems.

Keywords: Commercial Banks, Customer Satisfaction, Stakeholders, e-Banking, funnel ranting method

An Evaluation of the Community Relations of Oil Companies in the Flood Ravaged Oil Producing Communities in Delta State (Published)

This study evaluates community relations of oil producing companies in flood ravaged host communities in Delta State. The study adopted the stakeholder theory of corporate social responsibility. Responses obtained from 174 critical stakeholders among the flood victims of the host communities using questionnaire and interview data collection methods were evaluated. Findings indicate that relief materials were not provided for the flood victims even when it is evident that the community is a host community to an oil producing company. This suggests that the oil company has not put community relations to proper use in dealing with stakeholders which has consequently led to serious crisis leading to public protest by members of the host community.  The study concludes that if oil companies are able to make effective use of their community relations there will be no conflict between the oil companies and their host communities. The study therefore recommends that oil companies should recognize community relations as important if they want to enjoy a peaceful and conducive working relationship with their host communities.

Keywords: Flood, Host-communities, Stakeholders, community relations, conflicts., oil companies

Corporate Governance and Organizational Performance: A Study of Selected Banks in Nigeria (Published)

An indebt study of the performance of Nigerian Banking sector is deplete with litany of woes and failures. This necessitated the need to examine the factors responsible for this sad scenario against the background of the role of corporate governance on organizational performance. The study adopted a combination of both descriptive design and ex-post facto research methodology; Secondary data were sought from published annual reports of selected Banks for the period under review (2014-2020), and was analyzed using descriptive statistics and ratio analysis. Hypotheses were tested by multiple regression and Pearson product moment correlation methods. The finding of the study revealed that there is a positive relationship between Audit Committee Size, Board Composition with performance of selected Banks, while Board Size and Board Meetings showed negative significant relationship with performance of selected Banks respectively. The study concluded with recommendations that Corporate Governance Mechanism and Code of Best practices contributed a good deal to the performance of Banks – that the managers of Selected Banks should adopt Corporate Governance principle and best practices as integral parts of managing banks for both effective and efficient service delivering, thus striking a balance between organization’s objective and the stakeholder’s interest.

Citation: Isidore Godwin Usendok (2022) Corporate Governance and Organizational Performance: A Study of Selected Banks in Nigeria, International Journal of Business and Management Review, Vol.10, No.4, pp.59-74

Keywords: Corporate Governance, Financial Performance, Stakeholders, corporate structure

Can the Supply of Corporate Social Investments by Organisations Meet Stakeholder Demands (Published)

The authors consider how the demand for Corporate Social Investment (CSI) by communities are supplied by AngloGold Ashanti in the form of Corporate Social Responsibility (CSR). Analysis of the demands of the stakeholders were undertaken quantitatively employing statistical tools such as means and standard deviations. With the stakeholder theory as the lens the study found that management were concerned on adherence to rules and regulations whereas employees were concerned about fair procedures for employee assessment and reward, informational justice, appropriate staff benefits and motivational packages, commitment to employee training and development programs, improving fire safety measures and priority for employee security. For the larger community especially those close to the mining sites, their expectation about CSR include contributing to local community infrastructure projects, support for poverty reduction initiatives, assisting in the provision of safe water supply for communities, creating employment opportunities and scholarship programs for needy students. The study concluded that the demands of stakeholders are not met by these organizations due to lack of consultations before the provisions of corporate social investments. It is recommended that AngloGold has to increase investments in social infrastructural projects especially to meet community demands.

Keywords: Corporate Social Investment (CSI), Corporate Social Responsibility (CSR, Demand and Supply, Mining Industry, Stakeholders

Corporate Governance: The Stakeholders Perspective (Published)

The wave of globalization and industrialization trends experienced all over the world has resulted in the emergence of large corporations as well as conglomerates. These large corporations contribute immensely to the social, economic development of their host nations. This paper explores the concept of corporate governance as well as the need for corporate governance. Also examined are the basic principles of corporate governance. The focus of this paper is on the external group of individuals (stakeholders) to the organization. This paper defines them as well as their roles in ensuring corporate governance and wealth creation for the business organization. It concludes by making recommendations on how businesses can strike a balance between achieving organizational goals and stakeholder needs.  

Keywords: Corporate Governance, Management, Stakeholders, corporation

DEFINING THE REAL NEEDS OF WOMEN SMALLHOLDER FARMERS IN VIETNAM: THE IMPORTANCE OF GRASSROOTS PARTICIPATION AND MULTI-STAKEHOLDER COLLABORATION (Published)

In response to gender gap and hardship due to heavy production and domestic tasks of women smallholder farmers in developing countries, this study was conducted under the auspices of the Gates Foundation with an original goal of formulating labour saving strategies and innovations for the rural women in Vietnam. The first five steps of a systems-based Evolutionary Learning Laboratory (ELLab) framework together with other management tools were employed in the first phase of the project during April 2013 to April 2014. The project has identified actual challenges and needs of the target group using appropriate systems approaches, including a flexible use of stakeholder analysis and engagement, and a log-frame approach for evaluation. Interestingly, saving labour was not identified as the highest priority for the women and was ranked second after the need for increasing their income. The outcomes of the study served as feedback and a rationale for reframing the project goal and objectives to address the ‘real issues’, ‘real needs’ and thus appropriate intervention strategies to address the identified challenges of the women farmers in the research area. Process steps of issue identification, rethinking and reframing of the project approach, goals and objectives are discussed and analyzed to prove the value and validity of the unique ELLab processes as an appropriate framework to deal with complex problems in the context of interconnected economic, environmental, social and cultural factors. The findings have not only brought about practical solutions for the women, but also formulated context-based recommendations for funding agencies and local governments.

Keywords: Collaboration, Decision processes, Labour, Participation, Stakeholders, Women smallholder farmers.

POTATO MARKET SURVEY IN KENYA: AN AGRICULTURAL PRODUCT VALUE CHAIN APPROACH (Published)

The Irish potato is a prominent food security and cash crop in Kenya currently second to Maize in importance as the largest consumed staple in the country. The crop, grown mostly by smallholder farmers, provides a source of food, income and employment to many Kenyans. A study to assess the market dynamics of potatoes in the country was carried out between July and September 2013. The Agricultural Product Value Chain (APVC) approach was employed in which stakeholders at critical levels of the potato value chain were interviewed. Purposive judgmental sampling of three producing counties and five consuming towns was done due to their high level of activity. A standardized questionnaire and an interview schedule were used to gather data. Descriptive statistics and proportions were used to describe the results. A total of 570 respondents were interviewed but due to overlapping roles played by some stakeholders operating at more than one level of the value chain, the number of respondents (considered on role play) rose to 679. Results revealed that some potato varieties were popular across the country due to qualities demanded by the market like long shelf life, size and shape of tubers as well as quality of end products like potato chips and crisps. Producers preferred the shortest marketing channel especially direct sales or through organized marketing groups while production depended on price of inputs especially seed, cooking qualities and buyer demands. Demand was found high throughout the year as supply fluctuated with seasons. A number of constraints across the value chain were identified including huge price differentials between farm gate and market sometimes influenced by middlemen, the use of extended bags sometimes weighing up to 200 kilograms, poor enforcement of regulations, inappropriate and inadequate storage facilities and poor physical conditions of the markets. Despite the constraints, the future of the potato business was described as bright with most players in the value chain declaring improvement in business over the previous five year period. The findings had implications on all value chain players and stakeholders

Keywords: Demand, Product value chain, Stakeholders, middlemen, preferences, supply