Talent Management and Organisational Performance Among Non-Academic Staff of Government Universities in Ondo State (Published)
Talent management plays a pivotal role in enhancing organisational performance, particularly within the administrative framework of Nigerian universities. This study investigates the relationship between talent management practices and quality service delivery among non-academic staff in government-owned universities in Ondo State, Nigeria. Specifically, the study examines the effects of talent acquisition, talent motivation, and talent development on service quality. A survey research design was employed, utilizing structured questionnaires to collect primary data from non-academic staff across four government universities in Ondo State. A total of 240 valid responses were retrieved and analysed using multiple regression analysis. The findings reveal that talent acquisition, motivation, and development significantly and positively influence the quality of service delivery among non-academic personnel. The study concludes that effective talent management is instrumental in improving organisational performance in the higher education sector. It recommends that government universities in Ondo State should enhance their talent acquisition strategies by implementing locally driven succession planning and internal development programmes, particularly for non-academic staff.
Keywords: Non-Academic Staff, Organisational Performance, quality service delivery, talent acquisition, talent development, talent motivation