Impact of Fintech Adoption on Financial inclusion in Nigeria (Published)
This study evaluates the impact of Fintech financial services on financial inclusion in Nigeria, with a focus on mobile banking, internet banking, Point of Sale (POS) terminals, and Automated Teller Machines (ATMs). The study was conducted using Secondary Data which were collected and analysed using multiple regression to determine the relationship between digital financial services and financial inclusion. The findings reveal that mobile banking has the most significant effect on financial inclusion (β = 0.558, p < 0.001), followed by POS terminals (β = 0.365, p < 0.001). Internet banking (β = 0.089, p < 0.001) and ATMs (β = 0.065, p = 0.001) also contribute positively, though to a lesser extent. Collectively, these variables account for 83.7% of the variation in financial inclusion (R² = 0.837). The study concludes that fintech’s financial services are critical to sustaining customer loyalty in Nigeria’s fintech’s. Key recommendations include prioritizing investments in robust digital infrastructure, improving system reliability, and enhancing customer support and education. Policymakers are encouraged to collaborate with banks to promote financial inclusion and innovation, ensuring the sustained growth of fintech’s financial services.
Keywords: Financial Inclusion, Financial Services, Fintech, POS terminals, mobile banking