Global Journal of Human Resource Management (GJHRM)

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Human Resource Management Practices and Their Effect on Employee Turnover in the Hotel Industry in Cape Coast, Ghana


The broad aim of the study was to assess human resource management practices and their effects on employee turnover in the hotel industry in Cape Coast and Elmina. Precisely, the study sought to determine the influence of workforce demographics on turnover, assess human resource management practices that account for turnover and analyse the relationship between human resource management practices and turnover in the hotel industry in Cape Coast and Elmina.  This study adopted the descriptive cross-sectional design. The sample size was determined by using (Glenn, 1992) formula for computing sample size of a given population less than five hundred. In all, 196 non-managerial employees were sampled. The systematic and simple random sampling techniques were used to select hotels and participants respectively for the study. The main instrument used for the collection of data was questionnaire administration. Data was analysed using measures of central tendencies. Additionally, correlation analysis was performed to establish the relationship between variables. The findings divulged that compensation boost employees morale and loyalty; hence management should institute measures to provide adequate motivation in the form of prompt payment of salary, allowances and rewards to hardworking employees.

Keywords: Employees and Turnover, Human Resource Practices, Human Resources Management, Intentions to quit

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