Effect of Workforce Diversity on Employee Responsiveness: Study of selected public organization in South East, Nigeria (Published)
Workforce diversity is essential for the functioning of organizations, particularly in the context of public organizations. The South East region of Nigeria boasts a heterogeneous workforce, with individuals from many origins making valuable contributions to the public sector. Nevertheless, a significant issue arises with the employees’ limited comprehension and recognition of workforce diversity. This could result in misunderstandings, prejudices, and disputes among employees, ultimately impairing both individual and organizational performance. This study employs a descriptive research methodology to investigate the influence of workforce diversity on employee responsiveness, 2000 respondents were purposively selected across South East, Nigeria. The study enquiries centre around the influence of diversity on prompt communication, problem-solving proficiency, adaptability to work circumstances, and collaboration among employees. The findings indicate that workforce with a variety of backgrounds and viewpoints contribute to a greater number of inventive solutions and imaginative concepts. Moreover, personnel with diverse origins provide varied cultural perspectives and sensitivities, which promote an inclusive atmosphere that supports open communication.
Keywords: Diversity, Employee, Nigeria, Responsiveness, South-East, Workforce
Workforce Diversity Management in Nigeria Public Service: Problems and Prospects (Published)
Workforce diversity management in general term has, become a crucial part of organizational competitiveness and effectiveness not just in Nigeria public service but in other large corporations globally. It is no doubt that diversity management is increasingly becoming a standard of human resources management in contemporary time. Socio-economic forces like globalization and the internationalization of public issues contribute to expand the flow of labour across ethnic and national boundaries and have facilitated the constant exchange of materials, as well as symbolic and human resource. To remain competitive and relevant, the Nigeria public service must acclimatize and manage these environmental socio-economic forces. But the new complexity of work operations demands more diverse functions and the use of more diverse talents. As the need for employee diversity increases, so do the demands, such as the need for effective interaction among diverse employees, this tendency is believed to have potential for conflict and schism among employees. Using the workforce management model this study attempts to highlight the salient feature of this process with a particular emphasis on the problems and prospects associated with workforce diversity management in Nigeria public service.
Keywords: Diversity Management, Nigeria, Public Service, Workforce