Implementation of civil service reforms in Southeast Nigeria: A Review of Service Compact with all Nigerians (SERVICOM) (Published)
The paper assesses the Implementation of civil service reforms in Southeast Nigeria using the 2005 Service Compact with all Nigerians (SERVICOM) as focus. A cross-sectional survey method wherein structured questionnaire was used to collect data was adopted. From a total population of 2,758, a calculated sample of 400 respondents was adopted using Guilford and Flruchter (1973). With the aid of strategic model of Human Resource Management [SHRM] theory, percentage, and chi-square (χ2) tools, the data generated was analysed. The results reveal that the Civil Service Commissions have not sufficiently established the structural requirements 0f SERVICOM, failed to substantially establish SERVICOM procedures and principles, and failed to apply customer problem and satisfaction survey mechanisms to assess its services. Therefore, this paper recommends a time-tagged ultimatum to the Civil Service Commissions to implement all the SERVICOM requirements and establish its procedures and principles. A special unit/department should also be created with the sole oversight function of managing reforms in the civil service.
Keywords: Civil service, Reforms, Service delivery, Servicom, Southeast Nigeria