Human Resource Management and Generative Artificial Intelligence (ChatGPT): Nexus, Perspectives and Praxis (Published)
The workplace is changing, ChatGPT and other AI technologies are leading the way. ChatGPT is a cutting-edge chatbot created by OpenAI that uses natural language processing to respond to user requests with “human-like” speech. Businesses all over the world are taking notice of it because of its robust capabilities, which have the possibility of helping automate a multitude of company procedures. The aim of the study is to identify the ChatGPT – Nexus, Perspectives and Praxis and investigate the concept’s applicability to generative AI and HRM. This is to underscore and device remediation strategies with respect to likely difficulties in the broad use of ChatGPT in HRM. To stop unfair behaviors and ensure that employees are treated fairly, ethical issues like algorithmic bias and data privacy must be thoroughly examined. The methodology employed involves the use of qualitative paradigm involving the review of literature such as books, journals, publications, articles, online resources among others. The integrative literature review approach enables the researcher to conduct a critical assessment of AI technology vis-à-vis HRM. The study is anchored by one of the most widely accepted theories in human resource management – The Resource-Based View. The study predicts a significant decline in the likelihood of attaining a long-term competitive advantage through strategic Human Resource Management when considering the effects of widely used ChatGPT. The study’s findings indicate that ChatGPT help team members communicate and work together more effectively by simplifying the understanding and tracking of project progress, processing and analyzing large amounts of text-based data, facilitating cross-cultural communication, and giving prompt, accurate answers to frequently asked questions. Hiring and recruiting are two critical HR processes towhich generative AI impacts immediate benefits.
Keywords: Human Resource Management, Nexus, Perspectives, generative artificial intelligence(CHATGPT), praxis