Impact of Strategic Human Resource Management Practices on Business Competitive Priorities Mediated by Organizational Citizenship Behavior the Case of Jordanian Manufacturing Companies (Published)
This study aimed to investigate the impact of strategic human resource management practices (human resource planning, recruitment and selection, training and development, compensation, and performance appraisal) on business competitive priorities, (cost, quality, delivery, and flexibility) through testing the organizational citizenship behavior (OCB) as a mediating variable in Jordanian Manufacturing Companies. The research was conducted by selecting (57) manufacturing companies in Jordan as a sample The sample of the study consisted of (162) questionnaires out of (224) that were randomly distributed to the employees at different administrative levels. A simple and multiple regression analysis were conducted to test the hypotheses. Findings from our study revealed that SHRM practices have a positive effect on business competitive priorities and organizational citizenship behavior. The results also found that the organizational citizenship behavior has a positive impact on business competitive priorities. The results also revealed that organizational citizenship behavior a partially mediated the relationship between SHRM practices and business competitive priorities.
Keywords: Flexibility, Quality, compensations, delivery, training and developments. Citizenship behaviour