Assessing Employees’ Perception of Conflict Management (Causes, Effects) an Empirical Study at Employees’ Working on Malathik for Real Estate Development and Installments Company (Published)
The concept of conflict has been treated as a general social phenomenon, with implications for the understanding of conflict within and between organizations. (Mike Amuhaya Iravo 2011). Employee conflict in the workplace is a common occurrence, resulting from the differences in employees’ personalities and values. Dealing with employee conflict in a timely manner is important to maintaining a healthy work environment. There are different causes and effects of conflicts has been investigated by academic researchers from 1978 till now, however still no agreement between researchers for causes and effects of conflicts. The purpose of this study is to assess employees’ perception of conflict management (Causes, Effects) for employees’ working on Malathik for real estate development and Installments Company. The research design was a descriptive survey. This design was adopted because it is most appropriate and helpful in determining and describing the perception of respondents on the variables studied (Gay, 1992; Newman, 2003). The target population comprised employees who had worked at Malathik for real estate development and Installments Company. The researcher designed and distributed (40 ) questionnaire forms and excluded (11) forms due to the lack of information which means overall sample is (29) employee . The data for the study was collected between September and November 2016. The data collected were edited, coded and processed with the Statistical Package for Science Solutions (SPSS), and discussed in narrative style for clarity and better understanding. Pearson correlation coefficient value was significant at the (0.05) level in dimension one (causes of conflict) and dimension two (effects of conflict) which reflect high validity for data to be used for analysis. Also alpha coefficient greater than the minimum acceptable 60% which was 69%, indicating a high reliability. The SPSS results for causes of conflict indicated that employee’s strongly agree about cause of conflict in their company come from ego problems and salaries & wages .The results also indicated that total mean of question number 2 is (2.34) which reflect that employees did not agree about poor organizational structure at Malathik Company while the total mean for question number three is 2.83 which reflect neutral answer. The SPSS results for effects of conflict indicated that employee’s agree about effect of conflict lead to low morale, low quality and lack of direction .The results also indicated that total mean of question number 8 is (2.34) which reflect that employees did not agree about low productivity at Malathik Company while the total mean for question number ten is 2.90 which reflect neutral answer. Finally, Based on research results and literature review, researcher has developed guidelines to avoid conflict not only suitable for Malathik Company but also can be applied in any organizations.
Keywords: Causes of Conflict, Conflict, Effects of Conflict, Employees, Perception