In the era of global competitive market, quality output forms the bedrock for survival in this hectic business environment. Organizations therefore spend a lot of time and money to meet quality standard, the role of procurement in quality management is paramount and cannot be over emphasized. As a prime objective therefore quality management in this article attempts to undertake a systematic examination of the extent to which an entity as in this case Ghana Cocoa Board is capable of fulfilling specified quality requirement. In spite of the fact that the Ghana Cocoa Board have some ways of handling the issue of quality, customers keep on complaining about the defect of the products which sometimes lead to rejection of the cocoa beans. Some institutions assigned to maintain standards have complained about proliferation of low quality goods and services especially in the public sectors. In effect the objective was to examine and unravel how effective qualitative analytic techniques can help to obtain best value for money as well as access the impact of purchasing in developing a quality management system in the cocoa industry, ultimately geared towards the customer’s satisfaction. In addition, it provide specific recommendation to Ghana Cocoa Board to take a critical look at issues pertaining to total quality by drawing up a quality policy and manual. The call for strict adherence to rules and regulations in public procurement cannot be over emphasized, the famous 6 Rs definition of public procurement places the demand squarely on the shoulders of all concerned to ensure that goods, works & services are acquired- at the Right Price, Right Quantity, Right Quality, Right Place, Right Time and from the Right Source-during the procurement process. Conducting monitoring and evaluation in public procurement holds enormous benefits. It provides an avenue for constant feedback, easy identification of potential challenges, opportunity to incorporate innovation and track progress.(ppaghana.org, 2013. So we designed this article to unravel the state of affairs and pin point the valuable role the procurement function can play in curbing the situation through quality management function being run on acceptable procedures and practices and to suggest procedures acceptable to the procurement professionals as contained in the Public Procurement Act, 663, of 2003 in Ghana.
Keywords: Ghana, Ghana cocoa board, Quality Management, role of procurement
