European Journal of Hospitality and Tourism Research (EJHTR)

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Survey of The Effect of Quality of Worklife on the Effctiveness of Five-Star Hotels in Nigeria


The study conducted a survey to examine the impact of quality of work life on the effectiveness of Five-Star hotels in Nigeria. It was premised on Psychological Contract theory which underscored mutual expectations from the employers and the employees at the workplace. Cross-sectional research design was adopted for the study involving the study population was 3110 employees of Five-Star hotels who were purposively selected. The sample of 355 was randomly drawn from the population and determined by the application of Taro Yamane formula. The study found that growth on the job, healthy environment and compensation rank as the most important factors for the enhancement of organizational effectiveness in the Nigerian hotel sector in that descending order of importance.Other important factors in the hotel industry that place second on employees’ scale of preference are the development of human capabilities, constitutionalism and total life space of the employees. However, some factors such as social relevance and social integration are not important to the employees to motivate them work harder towards the enhancement of organizational effectiveness in the hotel sector in Nigeria. The study recommended that Staff compensation should be given serious attention if the hotel sector in Nigeria is to sustain its level of organizational effectiveness;healthy work environment is crucial to the enhancement of organizational effectiveness in the Nigerian hotel sector. Consequently, the standard of hygiene and cleanliness in hotels should be kept high as expected;the management and owners of hotels in Nigeria should prioritize staff growth on the jobs they do. In fact it should rank topmost on their priority scale if their target is to achieve organizational effectiveness, among others.

Keywords: Organizational effectiveness, QWL, Survey, five-star hotel

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