Tourism Workers and the Most Prominent Problems with Tourists (Published)
The aim of the research is to develop a vision for the professional work of the workers in the tourism sector and highlight their problems with tourists. A number of controls work to regulate the behavior of workers in the tourism sector, taking into account the traditions and customs of the profession. Some negative behaviors may occur from some workers in the tourism sector due to some misconduct of some tourists The study is conducted on the employees of tourism, and distributed 150 questionnaires, of which (130) returned a questionnaire It was excluded (30) questionnaires, so relied on (100). The study found a number of results, the most important of which are problems between the workers in tourism and tourists due to the gender variable, and there are problems between the workers in tourism and tourists due to the variable age. The study recommended the following: To spread tourism awareness among the tourism workers with the importance of developing a language and career development by organizing lectures, seminars, conferences, institutions, governmental and non-governmental bodies. Providing tourist training courses for all employees in tourism and giving them courses in different languages in cooperation with colleges and institutes of tourism and hotels