TRAINING EFFECTIVENESS AMONG EMPLOYMENT MODES: A KNOWLEDGE-BASED VIEW IN HOSPITALITY INDUSTRY (Published)
Bureau of Employment and Vocational Training in Taiwan implements Taiwan TrainQuali Scorecard (TTQS) to measure organizations’ training effectiveness since 2007. It is trying to link the individual training to organizational strategy. Conversely, knowledge-based view emphasizes the streams of new knowledge that are obtained, transferred, and integrated to enrich and change an organization’s knowledge stock. This research seeks to delineate Kang, Morris and Snell’s (2007) three dimensions (cognitive, social exchange and network structure) in value creation which, in turn, explain the knowledge flow in training system among employment modes. Two studies were included in this research; first, the case study approach is adopted to explore the knowledge flow and training effectiveness among employment modes. Further, the questionnaire survey is used to enforce the reliability and validity in the finding. In so doing, it would further increase the explanation of training effectiveness among different groups of employees on firm performance from network theory and social exchange theory
Keywords: Employment Modes, Knowledge Based View, Network Theory, Social Exchange Theory, Training Effectiveness