Tourism and hospitality industry has been recognized as one of the most growing activities over the last decades. The major resource in tourism and hospitality industry is the qualified employee. The success of this industry depends on employees’ performance. Therefore, this study aimed to investigate the role of tourism and hospitality education in eliminating the growth of unqualified employees. The research analyze the role of training programs, technical and scientific skills existing in employees working in the tourism and hospitality sector in Egypt. This analysis will identify the role of education in eliminating this phenomenon. A quantitative approach was used by distributing a questionnaire to employees in travel agencies and hotels to explore their opinion on the training, technical and scientific skills offered by universities and their organizations. This paper applied a descriptive analysis using Cronbach’s alpha, mean, standard deviation and t-test. The results show that technical and scientific variables have a significant impact on eliminating the unqualified employees.
Keywords: Recruitment, hospitality education, tourism education, unqualified employees
