This article examines the transformative impact of artificial intelligence, Internet of Things, and autonomous technologies on modern supply chain systems. In today’s hyper-connected digital economy, consumers expect not just products, but experiences—seamless, reliable, and personalized from the moment an order is placed until it arrives at their doorstep. This expectation has given rise to the concept of “One Delivery”: a unified logistics paradigm in which every link of the supply chain—from manufacturing and warehousing to transportation and last-mile fulfillment—operates as a single, uninterrupted flow. Unlike traditional models that treat each segment as a discrete step with handoffs and potential delays, One Delivery envisions a continuous journey powered by real-time data, intelligent decision-making, and autonomous execution. As consumer expectations evolve in an increasingly digital marketplace, organizations are compelled to develop integrated, agile supply chains capable of delivering products through unified journeys. The convergence of these advanced technologies enables unprecedented operational visibility, predictive capabilities, and adaptive responsiveness throughout the supply chain ecosystem. By exploring the technological pillars enabling “one delivery” systems, integration strategies, implementation challenges, and strategic considerations, a comprehensive framework emerges for achieving seamless delivery that enhances operational efficiency while meeting the demands of today’s discerning consumers. The insights presented offer both theoretical understanding and practical guidance for organizations navigating the paradigm shift toward next-generation supply chains in a hyper-connected digital economy.
Keywords: AI-driven analytics, Autonomous technologies, IoT-enabled connectivity, Next-generation supply chains, Unified delivery
