Salesforce as an Enterprise Platform for Smart City Integration: Architectural Approaches and Implementation Challenges (Published)
This article examines the potential of Salesforce’s enterprise platform to address the complex integration challenges inherent in smart city development. Through analysis of real-world implementations and architectural frameworks, the article explores how Salesforce’s IoT Cloud and Customer 360 capabilities can be leveraged to create cohesive urban management systems spanning transportation, energy, and public safety sectors. The article identifies critical technical challenges in scaling cloud-based solutions to city-wide deployments while maintaining interoperability with existing infrastructure and legacy systems. The article proposes an architectural approach that emphasizes data security, citizen engagement, and cross-departmental collaboration while evaluating the role of Salesforce architects in designing sustainable urban technology ecosystems. The article suggests that enterprise platforms like Salesforce offer significant advantages in creating integrated smart city solutions, though implementation success depends on the thoughtful adaptation of private sector technologies to public sector contexts and the development of appropriate governance frameworks for data-driven urban management.
Keywords: IoT integration, Urban development, enterprise architecture, salesforce, smart cities