Narrative Inquiry into Platform Security: Understanding End-User Experiences in Smart Surveillance Ecosystems (Published)
Narrative Inquiry into Platform Security illuminates the complex interplay between technical design and user experience in smart surveillance ecosystems. By applying narrative methodologies, significant gaps emerge between platform engineering practices and end-user security awareness. These gaps manifest through four dominant narrative patterns: Black Box Integration, Security vs. Convenience Conflicts, Lifecycle Blindspots, and Evolving Expertise trajectories. Quantitative evidence reveals concerning trends, with 74.5% of users failing to change default credentials and 68.3% operating with outdated firmware. Integration points within platforms function as opaque “black boxes” for users, with only 23.7% of systems providing clear security documentation. The narrative patterns demonstrate how security vulnerabilities emerge not merely from technical flaws but from misalignments between technical design and social realities, with 63.8% of security incidents stemming from user misconceptions rather than system failures. Through structured narrative collection from 47 participants representing diverse user profiles, the findings inform a novel educational framework that transforms complex security concepts into accessible narratives. This framework demonstrates substantial improvements in security practice adoption and significant reductions in high-risk configurations, contributing to the development of more intuitive, secure smart surveillance ecosystems that proactively mitigate potential security threats.
Keywords: Narrative inquiry, platform security, security touchpoints, smart surveillance, user experience