Explainable AI-Enhanced Underwriting Automation for Personalized Insurance Policy Recommendations (Published)
This paper introduces a novel framework for enhancing insurance underwriting through Explainable Artificial Intelligence (XAI) methodologies. The approach addresses critical challenges in the insurance industry by automating risk assessment while maintaining full transparency for regulators, underwriters, and customers. Our framework incorporates multiple complementary XAI techniques including SHAP values, accumulated local effects, counterfactual explanations, rule extraction, and natural language generation to provide comprehensive understanding of model decisions. The system delivers personalized policy recommendations across multiple dimensions including coverage optimization, exclusion refinement, deductible customization, risk prevention guidance, bundle optimization, and payment structure flexibility. Experimental validation across auto, commercial property, and life insurance demonstrates significant improvements in operational efficiency, risk assessment accuracy, customer satisfaction, and regulatory compliance. The integration of explainability with advanced personalization capabilities proves that transparency and sophisticated AI-driven underwriting can be achieved simultaneously, creating a blueprint for next-generation insurance systems that balance innovation with trust and regulatory requirements.
Keywords: Human-AI collaboration, explainable AI, insurance underwriting, personalized risk assessment, regulatory compliance