European Journal of Computer Science and Information Technology (EJCSIT)

incident automation

Accelerating Cloud Outage Recovery Through Adaptive AI: A Reinforcement Learning Approach (Published)

Accelerating recovery from cloud outages presents a critical challenge as modern infrastructure becomes increasingly complex and interconnected. Traditional static incident response playbooks frequently fail to address the dynamic nature of cloud system failures, resulting in extended downtime and substantial financial losses. This article presents a comprehensive analysis of how reinforcement learning techniques can revolutionize cloud incident management by enabling autonomous, adaptive response systems. The adaptive AI paradigm leverages historical incident data to develop self-evolving playbooks that continuously improve through experience. These systems demonstrate remarkable capabilities in state representation, action selection, and reward optimization across diverse cloud environments. Through high-fidelity simulations and phased learning methods, these intelligent systems develop sophisticated response policies that significantly outperform conventional methods. Real-world implementations across streaming media, e-commerce, and financial services sectors demonstrate substantial improvements in recovery time, service availability, and operational efficiency. While technical challenges related to verification, data availability, simulation fidelity, and organizational barriers exist, ongoing advances suggest a promising future for AI-enhanced cloud resilience. The economic benefits of reduced downtime, lower operational costs, and enhanced customer experience provide compelling motivation for organizations to invest in these transformative technologies.

Keywords: adaptive AI, cloud outage recovery, incident automation, reinforcement learning, self-evolving playbooks

AIOps: Transforming Management of Large-Scale Distributed Systems (Published)

AIOps (Artificial Intelligence for IT Operations) is transforming how organizations manage increasingly complex distributed systems. As enterprises adopt cloud-native architectures and microservices at scale, traditional monitoring approaches have reached their limits, unable to handle the volume, velocity, and variety of operational data. AIOps addresses these challenges by integrating machine learning and advanced analytics into IT operations, enabling anomaly detection, predictive analytics, automated incident resolution, enhanced root cause analysis, and optimized capacity planning. The evolution from manual operations to AI-augmented approaches demonstrates significant improvements in system reliability, operational efficiency, and cost reduction. Despite compelling benefits, successful implementation requires overcoming challenges in data quality, model training, cultural adaptation, and drift management. Looking forward, AIOps will continue evolving towards deeper development-operations integration, sophisticated self-healing capabilities, and enhanced natural language interfaces – ultimately transforming how organizations deliver reliable digital services in increasingly complex environments.

Keywords: anomaly detection, incident automation, microservices, predictive analytics, self-healing systems

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