Enterprise Community Platforms: Enhancing Organizational Innovation Through Collective Intelligence (Published)
Enterprise community platforms turned out to be the most important supporting innovations in the field of collaboration, knowledge sharing, and creativity within the modern organizations. These platforms, which are integrating the employees’ collaboration, have the capacity to produce new ideas, contribute better to the making of decisions and increase the company’s power to the point of being able to sustain its competitor’s advantage. Nevertheless, empirical studies that would directly link community platforms’ impact on organizational innovation are still handful. As a result, this study looked into how community platforms do enable the collective intelligence and at the same time, the impact they have on innovation in the organization. A mixed-methods approach was used, which combined quantitative data from a survey of 150 employees of different organizations with qualitative insights from semi-structured interviews. The results of the analysis show that participation in enterprise community platforms greatly increases the sharing of knowledge, interdepartmental cooperation, and creation of new solutions through innovative means. The study goes further to reveal the crucial elements of the platform which include discussion forums, idea repositories, and real-time collaboration tools, that substantially aid innovation performance. The findings not only highlight the necessity of the proper and clever design and management of enterprise community platforms but also the continuous support—they are essential for the innovations in corporations to flourish. The research provides a significant contribution to both theory and practice by introducing an empirically based model that interlinks the collective intelligence mechanisms to the innovation outcomes, along with giving practical advice for the managers and practitioners who aspire to create a culture of collaborative innovation.
Keywords: Collaboration, Knowledge Sharing, collective intelligence, digital communities, enterprise community platforms, organizational innovation