The study focused on e-payment system and hotel performance. Implication of network coverage in hospitality sector. To achieve the objective of the study, survey research design was adopted. The researcher adopted primary data in getting the required information through the use of structured questionnaire. The population for this study is made up of 672 hotel employees in Umuahia Metropolis, Abia State, Nigeria. However, the sample size of the study is 250 after adopting Taro Yamane formula. The data generated from questionnaire administration were analyzed using frequencies, percentages and mean deviation while the hypotheses were tested using multiple regression analysis. The findings revealed that E-payment (Automated teller machine (ATM), Point of sales (POS) and mobile banking) has significant influence on hotel performance in form of customer patronage and sales volume. This study also concludes that electronic payment technology is essential for the hotel to have a global presence in terms of market expansion. This study concludes that electronic payment enhances cost reduction in the organization. Based on the conclusion, the study recommends that online receipting services mechanism should be adopted throughout the entire organization to allow effective payment process that will generate more revenues for the hotel chain. This study also recommends that hotels should allow the use of various electronic payment systems that are used in major hotels in the world including union pay, master card, visa and mobile money services, therefore, the hotel will be able to enhance its revenues streams.
Keywords: ATM transactions, E-payment system, Mobile banking transactions, POS transactions, hotel performance and customer patronage
