European Journal of Business and Innovation Research (EJBIR)
The study investigated the customer relationship management and profitability of money deposit banks in Nigeria from 2006 to 2015. Ten banks out of twenty one functioning banks were selected for the study. The specific objective was to ascertain the extent to which bank CRP affect the TR and PAT. Secondary data employed were from the […]
The study was set out to examine the effect of corporate earnings on share price of selected oil and gas firms in the Nigerian Stock market from 2004-2013. The study adopted Ex-post facto research design. The data for this study were collected from Nigerian stock exchange fact book and published annual reports of the various
This paper analyzed the role of Customer Relationship Management (CRM) strategy practices on the competitiveness of commercial banks in Kenya. The paper looked at CRM as the implementation of an effective customer – centric strategy within an organization in order to create superior value that is required for sustenance of the exchange process between the
The study sets out to examine the extent to which capacity building creates awareness to the entrepreneurs in planning their business finance. It has been established that if the entrepreneurs are educational astute, they will take advantages of windows opening for them to tap. Expost-facto research design was applied in determining the population. The sample
The study aims to investigate the role of intellectual capital with its three dimensions: (human capital, structural capital and customer capital ) in achieving organizational innovation, by studying the case of “Ain Touta” cement company at the province of Batna in Algeria. To reach this objective, we have designed a questionnaire composed of 30 expressions,
This study aims to identify the innovation practices and obstacles in a sample of small and medium enterprises at the province of “Batna”, Algeria. The researcher has distributed 88 questionnaires to the individuals of the study’s sample: managers and their assistants, heads of departments. Eighty-two (82) questionnaires were restored, and after sorting them, it was
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This study investigated the perceived efficiency of Automated Teller Machines (ATMs) and Human Teller (HT) Platforms in Nigerian Banks with respect to Process, Security, Queue and Transaction. Data were collected from 471 bank customers who have used ATM and Cheque Books/Saving Slips for at least five years. The Mann-Whitney U test was used to analyse
This study examined thoroughly customers’ evaluation of the justice theory as a basis for understanding the process of service recovery and satisfaction with recovery in the provision of National Health Insurance in Ghana. Field responses were gathered from the Clients (Subscribers’). In all, 2000 self -administered questionnaires were sent to Subscribers in each of the
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