British Journal of Psychology Research (BJPR)

EA Journals

Students’ Satisfaction and Its Determinants: The Case of Two Eastern Ethiopian Universities: Comparative Analysis of Jigjiga University and Dire Dawa University


The ever increasing size of students at Colleges and Universities in Ethiopia also reflect that they are entering colleges with more diverse cultural characteristics and needs than ever before. The purpose of this study was to see the determinants and level of satisfaction of Dire Dawa University and Jigjiga University students attending their regular higher education programme of three years in the common Colleges of Social Sciences and Humanities, Business and Economics and Natural and Computational Sciences. Three departments were randomly selected from each college namely Geography, Political Science, Psychology, Economics, Management, Accounting, Management, Statistics, Biology and Chemistry respectively. A total of 346 participants and 6 FGDs’ members (n=36) were used from regular students of undergraduate programme (2016/2017) in Dire Dawa (n=189) and Jigjiga University (n=157). FGDs and questionnaires were both developed by adapted from the standardized students’ satisfaction measures (SSI) used earlier and similar studies by the researcher based on the purpose of the pilot tested with 22 participants for the questionnaire and 8 participants for the FGDs. Computation of mean, standard deviation, one way ANOVA, percentages and frequencies were used to analyze the collected data through SPSS version 20. Findings generally indicated that variables; Institutional Effectiveness, Academic Support, Advice and Counselling, Effectiveness, and Admission, Enrolments and Admission, Enrollment and Registration effectiveness had significantly affected the students’ satisfaction in both universities. The independent samples t-test showed that there had been no significant differences between the two universities in their perceived relation between their expectation and their actual college experience. Finally, it was suggested that teachers, students and administrative bodies in educational organizations need to have proper information about students’ satisfaction work towards increasing it and allow students to enjoy their expectation to be successful in their higher institution education and their satisfaction was less too.   

Keywords: Students’ Satisfaction, Students’ expectation and Students’ experiences, T-test and ANOVA.

cc logo

This work by European American Journals is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 4.0 Unported License


Recent Publications

Email ID:
Impact Factor: 6.20
Print ISSN: 2055-0863
Online ISSN: 2055-0871

Author Guidelines
Submit Papers
Review Status


Scroll to Top

Don't miss any Call For Paper update from EA Journals

Fill up the form below and get notified everytime we call for new submissions for our journals.