Brand Equity and Consumer Behaviour Among Selected Outlets of Telecommunication Companies in Kenya (Published)
In today’s contemporary marketplace, competition has become so high to an extent that every firm is focusing on differentiating its service and product offerings from its competitors. This product and service differentiation makes firms to have unique features in their brand. Against this background, this study seeked to assess the issue of brand equity and consumer behaviour among selected telecommunication outlets in the North Rift region of Kenya. The aim of the study was to address the following research questions; What influence does brand loyalty have on consumer behaviour among telecommunication companies in the North Rift region of Kenya? How does brand association influence consumer behaviour in the telecommunication industry in North Rift region of Kenya? What influence does brand awareness have on consumer behaviour among telecommunication outlets in North Rift region in Kenya? Does perceived quality influence consumer behaviour among telecommunication outlets selected in the North Rift region? Given these research questions, the study was anchored on a Consumer-Based Brand Equity (CBBE) theory. A descriptive survey design was adopted which targeted about 22,510761 customers visiting the selected telecommunication outlets in the region. To collect information effectively, The study utilized a stratified sampling technique, which selected 384 participants. Using questionnaire, data was collected from the respondents who gave insights on the study’s research questions. The data was analysed in Spss program to determine the relationship between dependent and independent variables. sing simple and multiple linear regression analysis, the study found that the four components of brand equity have a significant relationship with consumer behaviour.
Keywords: Brand Equity, Brand awareness, and perceived quality, brand association, brand loyalty
Relationship between Brand Awareness and Competitive Advantage of Independent Petroleum Dealers in Uasin Gishu County, Kenya (Published)
Consumers’ value for a brand is known as “brand equity,” and it is expressed in characteristics such as brand recognition, brand associations, perceived quality, brand loyalty, and other exclusive brand assets. The study’s goal was to ascertain the connection between independent petroleum dealers’ brand equity and competitive advantage in Uasin Gishu County, Kenya. This paper examines the relationship between brand awareness and competitive advantage of independent petroleum dealers in Uasin Gishu County, Kenya. The brand equity theory grounded the study. The research design was correlational. A stratified and simple random sampling procedure was used to choose 26 independent petroleum dealers from the target population, consisting of 28 independent petroleum dealers, and a sample size of 338 employees. The questionnaire was chosen as the method for gathering data. The collected data was analysed using descriptive and inferential statistics. The analysis and presentation of descriptive statistics took the form of frequencies, percentages, means, and standard deviation. With the use of multiple regression analysis, the hypotheses were tested. From the study findings, majority of workers concurred, according to the study’s findings, that branding had improved the gas station’s visibility and raised its competitive edge. Additionally, majority of workers believed that strong branding had affected customers’ buying decisions. Similarly, most of the customers found the petroleum brands easy to memorize. They also agreed that branding petroleum dealers would increase brand recognition of the gas station. The study found a significant and positive correlation between independent petroleum dealers’ competitive advantage and brand awareness (p = 0.000). The study recommends that brand endorsement be given more weight in order to strengthen the competitive advantage of independent gasoline dealers in Uasin Gishu County.
Keywords: Brand awareness, Competitive Advantage, independent petroleum dealers
New Buzz In Marketing – Go Viral (Review Completed - Accepted)
In today’s technology driven society, Internet has become one of the most convenient and cost effective method of marketing. One of the most important tools used by the marketers is viral marketing. The rise of the internet, emailing and social networking sites have made viral marketing a cheap and convenient tool for marketers. Viral marketing is a relatively new method in which consumers not only get to watch an advertisement but also share it with their social network and hence it has the potential to quickly reach larger audiences at lower costs. The purpose of this paper is to study the emerging marketing trends like online word of mouth & viral marketing and explain how effective they are in building brand awareness among the potential consumers and in developing consumer responses. This article is a literature review that presents a summary of findings of all key aspects of viral marketing and how effective it is in consumer decision making process.
Keywords: Brand awareness, Social Networking Site, Viral marketing, Word of Mouth